Frequently Asked Questions - Applying Online

I've forgotten my password

Go to Your Login page and click on ‘forgotten your password’ and you will receive an email with a temporary password and instructions on what to do.

We don’t have the log in details to access our previous applications or accountability

Please contact us on 0800 500 185 and we will change the user to your email address.

We recommend you use a generic email address for your organisation.

What happens if I need help with submitting my application online?

You can come into our office at 62 Don St, Invercargill, during office hours (Monday to Friday 8.30am - 5pm) and we can help you.

We are often out and about in the community and can help you fill in your application using your computer or our laptop. 

Also, you can call us on 0800 500 185 and we can talk you through the process.

Do I have to make my application online?

Yes, we no longer accept paper applications.

Do I have to complete my application all at once?

No, you can start your application any time, save it and then complete and submit it later. 

If there’s a closing date for the type of grant you are applying for you will need to submit your form before that closing date.

Can I edit my application online after I have submitted it?

No, but you can contact us at and we can reopen your application, so you can make changes and resubmit it.

Can I withdraw my application online after I have submitted it?

No, but you can contact us at to let us know.

How do I submit required documents/attachments?

You need to scan and save these documents as a file on your own computer and then upload to your application. Some of these documents are mandatory, so you will not be able to submit your application until these have been uploaded.

Can I copy and paste information from a Word document into an online application?

Yes, and you can also copy and paste information from a previous application made online.

How will I know Community Trust South has received my online application?

The person who registered and made the online application will receive an email confirming we have received your application.

Should I notify the Trust if my email or other contact details change after I have submitted an online application

Yes, it’s important we know your up-to-date contact details. Please email updates to

Frequently Asked Questions - About Funding

Can we have more than one grant at a time?

If you are applying for an operating grant you can also apply for a project grant at the same time. Otherwise you are only able to receive one grant in 12 months and this is taken from the date a grant is approved

Why are some applications declined?

Our grants budget is limited, and we receive many applications and if your application is unsuccessful we will let you know the reasons why. While you can’t apply for the same project again, you may be able to apply for something else, but give us a call to discuss first.

How often can I apply?

Organisations can receive one grant, and individuals can receive one scholarship, in a 12-month period (from approval date).

How much should I apply for?

We are a partial funder, so we don’t fully fund projects, so you will need to know where the balance of your funding is coming from. For one-off community projects we fund between 25-30% of total project costs. For operating grants, we fund between 5-15% of your organisation’s annual operating costs.

If my project is next week can I apply?

No, your project or activity cannot be started before you make your application, otherwise we consider it retrospective and therefore won’t fund it. It takes between 6 – 8 weeks for a decision depending on the size of request.

First check your trust deed or constitution, or visit the Societies & Trusts or Charities Services and do a register search of your organisation’s name. Note down your organisation's number and the registered name of the organisation and enter this in your application. Also check out our What We Fund to see who can apply.

You can only apply for up to $2,000, otherwise you need to work with a Funding Partner who is a legal entity. Please call us on 0800 500 815 to discuss.